See your customer journey – All in one place
Unify your tools into one sleek customer view. Improve support, reduce churn, and make every touchpoint count.
Customer Health Index ▲ 32.8%
80%
Risk Factor Index
🟢 45%
Integration Synch Rate
Quarter 🔻
Ops Used
7,200
Support ticket
2,300
Training completion
1,200
Features and benefits
The smart way to connect your support, training & success tools
Pharways helps you centralize customer data, track engagement, and take action — all from a single, clear timeline.
Customer visibility
See every touchpoint in one timeline — from onboarding to support tickets and product usage.
Real time analytics
Track trends, usage, and engagement to know when customers need help — before they churn.
Unified integrations
Connect tools you already use like Zendesk, Skilljar, Zoom, Salesforce, and more.
Team collaboration
Your whole team can leave notes, flag risks, and stay in sync — Sales, CS, and Support together.
Know your customers like never before
Spend less time switching between tools and more time delivering impact. Pharways brings all your data into one clear journey.
No credit card required
100m
Customer events tracked
300 +
Ratings by beta tester
33%
Sign-ups increase
10k
Happy customers
Pricing
Plans for teams of any size
Choose the right pricing plan for your business
Starter
Always free
$0/year
- Unified customer timeline
- Up to 3 integrations
- 1 user
- Risk flagging
- Real time tracking
- Timeline preview
- GDPR-compliant data handling
Growth
Save 20% on annual plan
€20/month/user
- Everything in Starter
- Up to 6 integrations
- Full timeline visibility
- Risk scores & segmentation
- CRM view
- Webhooks for automation
- Unlimited ops
Scale
Save 20% on annual plan
€50/month/user
- Everything in Growth
- Unlimited integrations
- Custom branding
- Premium support
- Audit logs
- Team-based access control
- Advanced analytics & dashboards
FAQs
Frequently asked questions
What is Pharways?
Pharways is a unified customer journey platform that brings together support, training, CRM, and engagement tools into one clear timeline — helping you reduce churn and boost customer success.
Who is Pharways for?
Our platform is ideal for Customer Success, Support, Enablement, and Account Management teams at SaaS companies looking to unify customer data across tools like Zendesk, Skilljar, Salesforce, and more.
How does pricing work?
Pharways charges per active user per month. Plans are tiered based on features and integrations, and you can choose between monthly or annual billing to save more.
Is there a free version?
Yes! The Starter plan is always free and includes core features like timeline previews, up to 3 integrations, and 1,000 monthly operations (Ops).
What’s an “Op”?
An “Op” is a unit of platform activity — like a data sync, note logged, or event visualized. Each plan includes a monthly Ops allowance.
What integrations does Pharways support?
We currently support Zendesk, Skilljar, Zoom, Salesforce, Gmail, and many more. You can have a look on this link: https://www.pharways.com/integrations
Do I need technical knowledge to set up Pharways?
No. Pharways is no-code by default. You can connect your tools using simple configuration panels. For advanced setups, we support API access and Webhooks.
Can different team members access different features?
Yes. Access and visibility are based on the plan level of your workspace, but roles and permissions can limit who sees dashboards, timeline views, and analytics.
What are “Advanced Analytics”?
These include customizable dashboards, trend insights, user lifecycle reports, and churn risk models. Available on Scale plans only.
Are you GDPR and SOC2 compliant?
Pharways is GDPR-compliant, and SOC2/ISO certifications are not available at the moment.
Have another question? Talk to our team
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